Frequently asked questions
How do I place an order?
Browse our products, add your desired items to the cart, proceed to checkout, enter your shipping details, choose a payment method, and place your order.
What payment methods do you accept?
We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and other secure online payment methods available at checkout.
Is Cash on Delivery (COD) available?
COD availability depends on your delivery location. You can check availability during checkout by entering your PIN code.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS that can be used to monitor your shipment status.
What is your return and refund policy?
Returns and refunds are subject to our Return Policy. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Are Dr. Upagade's products suitable for daily use?
Our Ayurvedic products are formulated for regular use. Please read product directions carefully and perform a patch test where applicable.
Are your products made using Ayurvedic ingredients?
Yes. Dr. Upagade's products are developed using traditional Ayurvedic principles and carefully selected herbal ingredients to support daily wellness and personal care.
Where are Dr. Upagade's products manufactured?
Dr. Upagade's Ayurvedic products are manufactured at our facility located in Hingna MIDC, Nagpur, following quality-controlled production processes.
What should I do if I receive a damaged product?
Please contact our customer support team with your order number and product images within 48 hours of delivery for prompt assistance.
Are your products free from harmful chemicals?
Many of our formulations are created with carefully selected ingredients and are designed to support a natural Ayurvedic skincare and wellness routine. Please refer to individual product labels for detailed ingredient information.
How can I contact Dr. Upagade's?
For product inquiries, order support, or general assistance, please use the Contact Us page on our website or email our customer support team.
